Returns & Refunds

Your satisfaction and the safety and integrity of BRAINGIA™ products are important to us.

Because BRAINGIA is an ingestible dietary supplement, we maintain specific return requirements to help protect product safety, quality, and integrity.

30-Day Return Policy

Unopened, unused, and factory-sealed BRAINGIA products purchased directly from BRAINGIA may be eligible for return and refund when a return request is made within 30 days of delivery.

To qualify for a return:

  • The bottle must be unopened and unused.

  • The original factory safety seal must be completely intact.

  • The product must be in its original packaging.

  • Proof of purchase may be required.

  • The product must have been purchased directly from BRAINGIA or another seller expressly authorized by BRAINGIA.

  • The return must follow the instructions provided by BRAINGIA customer service.

Opened Products

Because BRAINGIA is an ingestible dietary supplement, opened bottles, partially used products, and bottles with broken, removed, damaged, or altered safety seals are not eligible for return or refund, except where otherwise required by applicable law.

This policy helps us maintain appropriate standards for product safety, quality, and integrity.

Returned dietary supplements are never offered for resale as new products.

Refunds

Once an eligible return has been received and inspected, approved refunds will be issued to the original method of payment.

Please allow a reasonable period for your bank, credit card issuer, or payment provider to process and post the refund after it has been issued.

Unless otherwise required by applicable law:

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs.

  • Exceptions may apply when BRAINGIA determines that the product received was incorrect, damaged, or defective.

Damaged, Defective, Incorrect, or Tampered Products

If your BRAINGIA order arrives damaged, defective, incorrect, or with a missing, broken, or apparently altered safety seal, do not use the product.

Please contact us promptly at info@braingiahealth.com.

We may request the following information to evaluate the issue:

  • Your order number

  • Photographs of the product and packaging

  • Product lot information

  • Other reasonable supporting documentation

When appropriate, BRAINGIA may provide a replacement or refund.

Products Purchased From Other Sellers

Returns for products purchased from an authorized third-party seller may be subject to that seller's applicable return and refund policies.

BRAINGIA cannot guarantee refunds for products purchased from unauthorized third-party sellers.

Unauthorized Resale & Distribution Policy

BRAINGIA products offered directly to consumers are intended for personal use by the purchaser or intended recipient.

Unless expressly authorized in writing by Collaborative Psych Consulting LLC/BRAINGIA, BRAINGIA products may not be purchased for commercial resale, redistribution, marketplace resale, or other commercial distribution.

Prohibited Activities Without Authorization

Purchasers may not, without authorization:

  • Represent themselves as an authorized BRAINGIA retailer, distributor, dealer, or representative.

  • Relabel, repackage, modify, or alter BRAINGIA products or packaging.

  • Remove, obscure, modify, or alter lot numbers, expiration information, safety seals, product labeling, or other product-identification information.

  • Use BRAINGIA trademarks, copyrighted materials, product photographs, website content, or other intellectual property in a manner that falsely suggests authorization, affiliation, sponsorship, or endorsement.

  • Purchase BRAINGIA products for unauthorized commercial resale or redistribution.

BRAINGIA reserves the right, to the extent permitted by applicable law, to limit purchase quantities and to refuse or cancel orders reasonably believed to be intended for unauthorized resale, diversion, or distribution.

Product Authenticity

BRAINGIA cannot verify or guarantee the authenticity, condition, storage, handling, chain of custody, safety, or quality of products obtained from unauthorized third-party sellers.

Products purchased from unauthorized sellers may have been improperly stored, handled, altered, tampered with, or otherwise removed from BRAINGIA's authorized distribution channels.

For product authenticity and quality assurance, consumers are encouraged to purchase BRAINGIA directly from our official website or from an expressly authorized BRAINGIA seller.

Consumer Rights

Nothing in this policy is intended to restrict any consumer right or remedy that cannot lawfully be restricted or waived under applicable law.

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